We check your Shopify store like a
shopper.

We’re Lucia and Jarek. We show you everything we find, then help you fix what gets in the way.

WhatsApp us

we show you everything

We write down every snag and mismatch we hit, with a screenshot.

  1. ConfusionOne photo, nothing for scale. How big is this candle?
  2. FrictionNo delivery date or cost. You find out at checkout.
  3. ConfusionSizes in grams only. How long does each one burn?
  4. IdeaScent notes hide in a tab. Say how it smells up top.
  5. FrictionAdd to cart is below the fold. You scroll to find it.
  6. FrictionGift wrap hides under the button. Easy to miss.
  1. ConfusionOne photo, nothing for scale. How big is this candle?
  2. FrictionNo delivery date or cost. You find out at checkout.
  3. ConfusionSizes in grams only. How long does each one burn?
  4. IdeaScent notes hide in a tab. Say how it smells up top.
  5. FrictionAdd to cart is below the fold. You scroll to find it.
  6. FrictionGift wrap hides under the button. Easy to miss.

how we check your store

In each audit we answer six questions in order. Each answer sets what we check next.

  1. Can we trust your numbers?

    We check your tracking first, before we trust any number.

    You get: A plain answer on which numbers you can rely on.

  2. Who is visiting, and from where?

    We look at your traffic, devices and the pages people land on.

    You get: A short picture of who shows up, and where they start.

  3. Where do people leave?

    We trace every step from product page to paid order.

    You get: The step where you lose the most people.

  4. What gets in their way?

    We shop your store on phone and desktop, like a customer.

    You get: Every finding written up with a screenshot.

  5. What do we fix first?

    We rank findings by how many shoppers they affect and how sure we are.

    You get: A clear order of what to fix first.

  6. Did it work?

    We check the numbers again after the fix.

    You get: Before and after numbers, and what else might explain them.

how we can help

You can work with us in three ways. Start where it suits you and stop after any step.

  1. first look

    £0

    Who it’s for:
    You want a second pair of eyes before you spend anything.
    What you get
    A short video you keep, whether or not we work together.
    What we do
    1. You send us your store link.
    2. We look at your homepage, a collection and a product page the way a new shopper would.
    3. We record a short video showing three things that get in the way.
    What it isn’t
    A full audit. We look at three pages, and we don’t see your numbers.
    How long
    When you send your link, we tell you the day the video will arrive.
    details
    What we do
    1. You send us your store link.
    2. We look at your homepage, a collection and a product page the way a new shopper would.
    3. We record a short video showing three things that get in the way.
    What it isn’t
    A full audit. We look at three pages, and we don’t see your numbers.
    How long
    When you send your link, we tell you the day the video will arrive.

  2. store audit

    £1,450

    Who it’s for:
    Your store gets orders, and you want to know what’s stopping more.
    What you get
    The written audit, a video walkthrough, a call, and a clear order of what to fix first.
    What we do
    1. We have a call about your store, your customers and what you want to change.
    2. You add us to your store with your own access settings. We never ask for your password.
    3. We go through the buying journey on phone and desktop. We check page speed, tracking and the data you share.
    4. We write up every finding with screenshots, what we’d change and what to do first.
    What it isn’t
    The fixes themselves, or a promise of more sales. We can’t honestly promise that.
    How long
    We agree the date it’s ready before you pay. You pay 100% before we start.
    details
    What we do
    1. We have a call about your store, your customers and what you want to change.
    2. You add us to your store with your own access settings. We never ask for your password.
    3. We go through the buying journey on phone and desktop. We check page speed, tracking and the data you share.
    4. We write up every finding with screenshots, what we’d change and what to do first.
    What it isn’t
    The fixes themselves, or a promise of more sales. We can’t honestly promise that.
    How long
    We agree the date it’s ready before you pay. You pay 100% before we start.

  3. fixes

    quoted after the audit

    Who it’s for:
    You’ve had the audit and want the changes made.
    What you get
    The fixes live in your store, a way to undo each change, and before and after numbers.
    What we do
    1. We design each change, then build it on a copy of your store.
    2. We test each one on real phones before it goes live.
    3. We compare your numbers before and after the fixes.
    What it isn’t
    A fixed package. The price depends on your store and how many fixes it needs.
    How long
    We agree the price and the dates with you before any work starts.
    details
    What we do
    1. We design each change, then build it on a copy of your store.
    2. We test each one on real phones before it goes live.
    3. We compare your numbers before and after the fixes.
    What it isn’t
    A fixed package. The price depends on your store and how many fixes it needs.
    How long
    We agree the price and the dates with you before any work starts.

how we work

From your first message to after the fix. You can stop after any step.

before we start

  1. first messageYou tell us about your store, or just send the link. We read every message ourselves.What we need and what you get
    What we need from you
    Your store link and what’s bothering you, in your own words.
    What you get back
    A reply, usually within minutes, and a plain answer on whether we can help.
  2. a callWe talk about your store, your customers and what you want to change. If an audit isn’t the right step, we say so.What we need and what you get
    What we need from you
    Time to talk, and anything you already know about where people leave.
    What you get back
    A clear next step, and the price and the date agreed before you pay.
  3. accessYou add us to your store with your own access settings. We never ask for your password.What we need and what you get
    What we need from you
    Staff access to Shopify, and read access to your analytics if you use them.
    What you get back
    We tell you exactly what we can see before we start.

the audit

  1. we checkWe go through your store like a shopper, on phone and desktop, then check what we saw against your numbers.What we need and what you get
    What we need from you
    Nothing. Carry on as normal.
    What you get back
    Nothing yet. We write it all up in the next step.
  2. walkthroughWe take you through every finding in a video, then on a call, and answer your questions.What we need and what you get
    What we need from you
    Time to watch the video and join the call.
    What you get back
    The written audit, the video and a ranked list of what to fix first.
  3. you decideThe audit is yours either way. You choose what happens next.do it yourselfgive it to your developerask usYouWhat we need and what you get
    What we need from you
    Your decision, in your own time.
    What you get back
    Whatever suits you best.

after

  1. the fixesIf you ask us, we design and build the changes on a copy of your store. Then we test them on real phones before anything goes live.What we need and what you get
    What we need from you
    A yes on each change before it goes live.
    What you get back
    The fixes live in your store, with a way to undo each change.
  2. after the fixWe compare before and after numbers on phone and desktop separately, and tell you what else might have moved them.What we need and what you get
    What we need from you
    Keep our access open until we finish the check.
    What you get back
    Before and after numbers, whatever they show.

how we decide

We take four steps, in this order. Pick one to see what it does to the findings.

We use your store on phone and desktop, like someone who has never seen it. Every problem we hit gets a screenshot.

Example findings on our sample aurel page

  • Delivery cost appears only at checkout
  • Shoppers must scroll to see add to cart on a phone
  • No price per day

“Proven by your data” needs real store numbers, so we can’t show it on our sample aurel page.

How sure we are

  • Proven by your dataWe saw it, and your numbers show people leaving there.
  • We saw itWe hit it ourselves while shopping. Screenshot included.
  • Worth testingResearch says it often helps. Not proven on your store yet.

our toolkit

Only the tools we really use, and what we use each one for.

when we design

  • FigmaWhere we design every change.
  • HiggsfieldWhere we make images and motion.

when we build

  • Shopify themes and LiquidWe build fixes on a theme copy first.
  • VS CodeWhere we write and review code.
  • GitHubWe save and check every change.
  • Next.js on VercelWhat we built this site with.

when we check

  • Google Analytics 4How people move through your store.
  • Google Search ConsoleHow people find you on Google.
  • Microsoft ClarityWhere shoppers tap, scroll and stall.
  • PageSpeed Insights and LighthouseHow fast your pages load on a phone.

when we think

  • ClaudeHow we plan, write and check work.
  • ChatGPTA second opinion on plans and copy.
  • GeminiAnother view when we’re unsure.
  • Meta MuseOne more model we compare with.

when we look

designs

We designed sample product pages for mobile, to show how we think.

  • aurel

  • solene

  • kora

  • halden

prices

You can start for free. We agree the full price before any build work starts.

  1. 01Free to read

    Library

    £0

    Our guides on what we check on a store and why.

    read the library

    02Free

    First look

    £0

    We record a short video on three pages of your store, as a new shopper.

    how a first look works

  2. 03100% before we start

    Store audit

    £1,450

    We check your whole buying journey like a shopper, then against your numbers. We agree the date it’s ready before you pay.

    how an audit works

  3. 04

    Fixes

    quoted after the audit

    Once we know what your store needs, we give you one price for the work and agree it before anything starts.

    how fixes work

hi

We’re Lucia and Jarek. We split the work: Lucia designs, Jarek builds, and we both check it.

Lucia Pagano
lucia
Jarek Konarski
jarek
Roles
Lucia, design. Jarek, development.
Jarek
6 years in web (3 in design, 3 in development)
Lucia
4 years as a UI/UX designer
Study
BSc Web Development, SAE Institute London
Replies
Usually within minutes.
Projects
We take on one project at a time.

ask

Ask our AI, send us your store, or message us on WhatsApp. We read every message ourselves.

what happens next

  1. Lucia or Jarek reads your message.
  2. We usually reply within minutes.
  3. If it fits, we start with a first look. It costs nothing.

Rather talk?

Message us on WhatsApp. You get us directly, just as quick.

WhatsApp us

Ask our AI · answers from what’s on this site

It can get things wrong. For anything important, WhatsApp us.

Orders a month, roughly

We only use your details to reply to you.

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