konarstudio

We check your Shopify store like a
shopper. Then we help you fix what gets in the way.

We check your Shopify store like a shopper, then help you fix what gets in the way. We're Lucia and Jarek, and we show you everything we find.

aurel is a made-up brand we use to show how we check a page.

ask us about your store
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Delivery cost appears only at checkout

What we saw: The price of delivery is not on the product page. A shopper finds it at the last step.

Seen on the page
Read the finding

What it means for a shopper: They meet a new cost at the end. Baymard lists extra costs as a top reason people leave checkout. Baymard Institute

What we'd change: Show the delivery cost, or the free delivery threshold, under the price.

How we'd check it: Checkout starts per visitor, before and after, phone and desktop apart.

  1. Delivery cost appears only at checkoutThe delivery price is not on the product page.Seen on the page
  2. One photo, no zoomShoppers can’t check the label.Seen on the page
  3. No price per dayHard to judge the value.Seen on the page
  4. Price sits right next to the titleSomething this page does well: the cost is clear straight away.Done well

six questions

Six questions we ask of every store, in this order.

  1. what can we measure?

    Change you want to spot

    A rough first check, not a verdict. The real number depends on your conversion rate and the size of change you want to spot, so we work it out for your store.

  2. do your numbers hold up?

    Needs your numbers

    We compare Shopify orders with your tracking, for missed or double counted sales.

  3. where do people drop off?

    Needs your numbers

    We follow each step from product page to checkout, on phone and desktop apart.

  4. what's getting in the way?

    Delivery cost appears only at checkout

    The price of delivery is not on the product page. A shopper finds it at the last step.

    Seen on the page
  5. what do we fix first?

    The fix sheet, most important first

    1. Delivery cost appears only at checkout
    2. One photo, no zoom
    3. No price per day
  6. did it change anything?

    How we'd check it

    Checkout starts per visitor, before and after, phone and desktop apart.

how we decide

Four steps, in this order. Pick one to see what it does to the findings.

We use your store on a phone and a laptop, like someone who has never seen it. Every problem we hit gets a screenshot.

In your numbersWe saw it, and your data shows people leaving there.

Seen on the pageWe saw it ourselves, with a screenshot.

Worth a lookAn idea from research, not yet backed by your store.

Delivery cost appears only at checkoutSeen on the page
Add to cart is below the fold on a phoneSeen on the page
One photo, no zoomSeen on the page
No price per daySeen on the page
Subscribe shows no priceSeen on the page
What’s inside is in a tabSeen on the page

Example findings on the made-up aurel page

how we can help

Three ways to work with us. Start wherever suits you, and stop whenever it stops being useful.

first look

£0

Who it’s for: You want a second pair of eyes before you spend anything.

What we do

  1. You send us your store link.
  2. We look at your homepage, a collection and a product page the way a new shopper would.
  3. We record a short video showing three things that get in the way.
What you get
A short video you keep, whether or not we work together.
What it isn’t
A full audit. We look at three pages, and we don’t see your numbers.
How long
We tell you the day it will arrive when you send your link.

store audit

£1,450

Who it’s for: Your store gets orders, and you want to know what’s stopping more.

What we do

  1. A call about your store, your customers and what you want to change.
  2. You add us to your store with your own access settings. We never ask for your password.
  3. We go through the buying journey on phone and desktop, page speed, tracking and the data you share.
  4. We write up every finding with screenshots, what we’d change and what to do first.
What you get
The written audit, a video walkthrough, a call, and a clear order of what to fix first.
What it isn’t
The fixes themselves, or a promise of more sales. Nobody honest can promise that.
How long
We agree the date it’s ready before you pay. Paid 100% before we start.

fixes

quoted after the audit

Who it’s for: You’ve had the audit and want the changes made.

What we do

  1. Lucia designs the changes.
  2. Jarek builds them on a copy of your store.
  3. We test them on real phones before they go live.
  4. We check what changed afterwards, against your numbers.
What you get
The fixes live in your store, an undo ready for every change, and before and after numbers.
What it isn’t
A fixed package. The price depends on your store and how many fixes it needs.
How long
We agree the price and the dates with you before any work starts.

how we work

From your first message to after the fix. The same steps for every store, and you can stop after any of them.

  1. first message

    You tell us about your store, or just send the link. We read every message ourselves.

    What we need from you
    Your store link and what’s bothering you, in your own words.
    What you get back
    A reply within one working day, and a plain answer on whether we can help.
    Who
    Lucia or Jarek, whoever reads it first
  2. a call

    We talk about your store, your customers and what you want to change. If an audit isn’t the right step, we say so.

    What we need from you
    Time to talk, and anything you already know about where people leave.
    What you get back
    A clear next step, and the price and the date agreed before you pay.
    Who
    Both of us
  3. access

    You add us to your store with your own access settings. We never ask for your password.

    What we need from you
    Staff access to Shopify, and read access to your analytics if you use them.
    What you get back
    We tell you exactly what we can see before we start.
    Who
    Jarek sets it up
  4. we check

    We go through your store like a shopper, on a phone and a laptop, then check what we saw against your numbers.

    What we need from you
    Nothing. Carry on as normal.
    What you get back
    Nothing yet. We write it all up in the next step.
    Who
    Both of us. Lucia leads on design, Jarek on the technical side
  5. walkthrough

    We take you through every finding on a video, then on a call, and answer your questions.

    What we need from you
    Time to watch the video and join the call.
    What you get back
    The written audit, the video and a ranked list of what to fix first.
    Who
    Both of us
  6. you decide

    The audit is yours either way. You choose what happens next.

    • do it yourself
    • give it to your developer
    • ask us
    What we need from you
    Your decision, in your own time.
    What you get back
    Whatever suits you best.
    Who
    You
  7. the fixes

    If you ask us: Lucia designs the changes, Jarek builds them on a copy of your store, and we test them on real phones before anything goes live.

    What we need from you
    A yes on each change before it goes live.
    What you get back
    The fixes live in your store, with an undo ready for every change.
    Who
    Lucia designs, Jarek builds
  8. after the fix

    We compare before and after against your numbers, phone and desktop apart, and tell you what else might have moved them.

    What we need from you
    Access kept open until the check is done.
    What you get back
    Before and after numbers, good or flat.
    Who
    Both of us

our tools

Only the tools we really use, and what we use each one for.

when we build

Shopify themes and Liquid

Where we build the fixes, on a copy of your theme first.

when we build

Figma

Where Lucia designs every change before it is built.

when we check

Google Analytics 4

Where we see how people move through your store, and where they leave.

when we check

Google Search Console

How people find your store in Google, and what stops pages showing up.

when we check

Microsoft Clarity heatmaps and recordings

To see where shoppers tap, scroll and get stuck.

when we check

PageSpeed Insights and Lighthouse

How fast your pages load on a phone, and what slows them down.

when we look

Baymard Institute research

The research we check checkout and product page patterns against.

when we build

Next.js on Vercel

What we built this website with.

read first

We redesigned real store pages for mobile, to show how we think. Not commissioned.

Delivery cost appears only at checkoutThe delivery price is not on the product page.Seen on the page
One photo, no zoomShoppers can’t check the label.Seen on the page
No price per dayHard to judge the value.Seen on the page

The demo store, finding by finding

prices

Start small. We agree the full price before any build work starts.

Guides on what we check on a store and why.

read the library

A short video on three pages of your store, from a new shopper’s point of view.

how a first look works

Your whole buying journey, checked like a shopper and against your numbers. We agree the date it’s ready before you pay.

how an audit works

Once we know what your store needs, we give you one price for the work and agree it before anything starts.

how fixes work

We're not VAT registered, so that's the total.

hi

We're Lucia and Jarek. Lucia designs, Jarek builds, and we both check the work.

Lucia Pagano
lucia
Jarek Konarski
jarek
Roles
Lucia, design. Jarek, development.
Jarek
6 years in web: 3 in design, 3 in development
Lucia
4 years as a UI/UX designer
Study
BSc Web Development, SAE Institute London
Hours
Weekday evenings and weekends
Replies
Within one working day
Projects
One paid project at a time
Status
We've built one paid website so far. We haven't finished a paid CRO project yet. When we do, the results go here, good or flat.

ask

Five questions. We read every message ourselves.

or message us on WhatsApp

We only use your details to reply to you.

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